How Can We Help?
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Quick Start Guide
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Host User Guide
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Participant User Guide
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Scheduling Meetings
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Recording Meetings
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Admin Accounts
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Troubleshooting
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Moonlight VC Mobile App
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General
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Mobile App
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Account
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Tech Specs
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Using Moonlight VC
- How to use Vimeo Premium to stream from an RTMP source into a Moonlight VC session
- Using emoji reactions 👍
- How to set a virtual background in session (beta)
- How to remotely enable or disable participants' cameras
- How to make a meeting participant a "presenter"
- How to access the entrance/exit information for each user in a session
- How to access reports for an individual meeting
- How can you download a file with all data you collected from those who registered for a meeting/webinar?
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Technical Issues
- Troubleshooting Guide for End Users
- I still received an invitation e-mail as the session organizer even though I chose "Don't send invitation e-mail" to participants
- Issues with screen sharing on Mac computers
- I'm being redirected to the end-to-end encryption unsupported browsers page
- I'm having quality issues in a meeting. Could it be a latency issue?
- Moonlight VC is failing to convert my uploaded file under the 150 MB limit
- I'm having issues using Zscaler's VPN services
- I can't enable my microphone and camera after installing Windows 11
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Breakout Rooms
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Billing
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Education
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General
- Which browsers does Moonlight VC support?
- What is the maximum meeting or session length you can schedule in Moonlight VC?
- What is the highest quality for recordings in Moonlight VC?
- Does Moonlight VC offer a referral program?
- Is there a maximum duration a meeting can be held?
- How many participants can access a Moonlight VC session during a free trial?
- How long does it take to get assistance from customer support?
- Is it possible to export personal data such as forms, chats, etc.?
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Pro Plus
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Advanced
- Can I use a webhook to check recording and user status?
- Can I enable Two-Factor Authentication (2FA) in Moonlight VC?
- Does Moonlight monitor self-hosted servers?
- What is the Moonlight Admin Center?
- How do I "unban" a participant from the Moonlight VC platform?
- Can I set up a payment gateway to charge attendees to attend an event?
- How long does it take to set up a white label account? What is required from the customer for setup?
- Is remote control of a screen available in Moonlight VC?
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Participants
- How can I ban a user?
- Can I make a participant a speaker?
- Can a participant that missed an event watch it later?
- Do session participants have the option to be anonymous when attending a meeting?
- Is it possible to combine multiple meetings into one event so that users only need to sign up once?
- How do invitations work for recurring meetings?
- How many presenters/speakers can be present in a session at one time?
- Are session participants able to see each other?
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Content Library
- Can I integrate Miro boards in Moonlight VC?
- Is there a way to make links in powerpoints/docs shown from Content Library clickable?
- What are the file size limits for the content library?
- Can I upload .gif files to the content library?
- What is the upload and storage space limit for Moonlight VC?
- What is the maximum number of answers you can add to a poll question?
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Developers
- Can I set the audience to have broadcast permission by default?
- Introducing the Moonlight VC API
- Does Moonlight VC have API Documentation?
- Can I integrate Moonlight VC into mobile applications?
- Can I use my own RTMP stream to send out video to the webinars?
- What are the credentials to sign in and get access to the API endpoint?
- Can I connect my own cloud server with Moonlight VC's API in order to store video recordings automatically?
- Can I preview the Moonlight VC API before signing up for a paid plan?
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Mobile App